General Declaration

All students will enter into the Standard Student Contract.

Uphold the good name of Portman Business School and Singapore, Academic Standards and Student Welfare.

Portman staff shall always be mindful to uphold the good name of Portman and Singapore in the provision of education services with particular reference to maintenance of consistently high academic standards and a high regard for student‘s academic success and welfare.

Integrity in Promotion to International Students

Observe Portman’s Code of Practices for Marketers by its staff and appointed agents in the promotion and recruitment of students, act in the best interests of the student through accurate, truthful and timely information that fairly position Portman and its partnering universities courses in terms of quality, standing, availability, entry requirements, tuition fees, living costs, accommodation and other services while avoiding misrepresentation of other competing providers.

Fairness in Counseling and Recruitment

Ensuring that student’s educational needs are paramount in counseling and that selection criteria and decision ensure reasonable success for the student enrolled; and that students so recruited contributes to a conducive study environment within Portman and the maintenance of high academic standards.

Quality Learning Delivery, Learning Support and Graduate Outcome

In fulfillment of Portman’s commitment to education excellence, Portman shall ensure high quality learning delivery that utilizes the state-of-the-arts delivery means by industry professionals, and high quality learning support that result in Graduate Students that are relevant to industry and have potential for future professional and academic development. Academic performance shall be the sole deciding consideration in the determination of success and awards earned by students.

Service Support and Pastoral Care

The support services, facilities, learning environment and pastoral care offered to international students will allow them to concentrate, without distraction, on their studies and to give them a good impression of Singapore education.

Confidentiality Policy

Portman is committed to maintain the confidentiality of the student’s personal information and undertakes not to divulge any of the student’s personal information to any third party (except government authorities) without the prior written consent of the student.

Student Protection Scheme

The Student Protection Scheme (SPS) serves to protect the students’ tuition fees (both international and local students) in the event a Private Education Organisation (PEO) is unable to continue operations due to insolvency, and/or regulatory closure. Furthermore, the SPS protects the student if the PEO fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

Portman has introduced, on 1 December 2004, the Consumer Association of Singapore-endorsed Student Protection Scheme and has opted for the Student Escrow Scheme. Through this scheme, applicants and students’ paid fees are protected in accordance with CASE-recommended standard contract, and the Portman Refund Policy.

It is Portman’s declared policy to sign the CASE-recommended Student Contract with the student or legal guardian prior to enrolment.

Portman is also committed to adhere to, with full integrity, the Portman Refund Policy that is communicated in its brochures and website.

Portman is totally committed to fulfill its obligations under the declared Student Service Guarantee Statement. This Statement covers our dedication to quality learning delivery, quality learning support, and pastoral care and welfare for the Student. Fulfillment of the said Statement will be achieved with state-of-art teaching delivery methods, by professional lecturers with strong industrial links, by Portman staff acting with firmness and friendliness and our declared ethical practices enshrined in our Constitution.

Students’ feedback on service and course matters are important to help Portman improve and accomplish its obligations to the students. We view feedback, both negative and positive ones, as building blocks to help us on our pursuit to service and education excellence.

We, in Portman, unequivocally support CASE’s transparency guidelines and policies with regards to fairness in all dealings with our students in all matters and especially issues related to course entry pre-requisites, course details, enrolment information and contract, refund of course fees, and transfer and withdrawal regulations.

Portman undertakes to observe Portman Confidentiality Policy with regards to student personal information with declarations in our communication material and through our Confidentiality Undertaking.

In accordance with CASE’s guidelines, I declare the following:

Portman lecturer to student ratios are:

English Language Courses: 1 to 20.

Portman Advanced Diploma Program courses: 1 to 40 (average)  with a maximum of 60 per class.

Portman Partner Universities Affiliated Degree Program courses: 1 to 20 (average)  with a maximum of 60 per class.

The capacity of the school in Portman is 250 per session or a total 1000 international students.

6 classrooms with size ranging from 30 to 80 seats.

Portman have 35 registered sessional and full-time academic lecturers.